The Human Communication Process: A Common Model Underlying Management, Leadership, and Conflict Resolution

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The Rhetorical Process Model serves as a heuristic for examining human behavior in organizations. All human interaction involves communication, whether verbal or non-verbal; consequently, a communication-based model can provide insights into the basic behavioral processes involved in group interaction. The Rhetorical Process Model accounts for both the objective and subjective aspects of communication, differentiating the human process from electronic processes of communication. Variations of the Rhetorical Process Model parallel the underlying processes of Management and Leadership, where individuals attempt to influence others in achieving common goals. Transforming the Rhetorical Process Model into mirror images creates the Transactional Process Model, which visualizes the dynamics of resolving disagreements. The Model clarifies the level of difficulty in reaching agreement: more easily at the tactical level, more difficult at the strategic, and often impossible at the integral level. The transactional process of conflict resolution applies equally between individuals, within organizations, and in international negotiations.


Keywords: Communication, Conflict Resolution, Leadership, Management, Models, Rhetorical Process, Transactional Process
Stream: Psychology, Cognitive Science and Behavioural Sciences
Presentation Type: Paper Presentation in English
Paper: , , , , , Human Communication Process, The


Dr. Charles Beck

Associate Professor, College of Business, University of Colorado at Colorado Springs
Colorado Springs, CO, USA

Charles Beck graduated from the University of Pittsburgh with a degree in philosophy; he was in graduate school at Notre Dame when, prompted by a draft notice, he enlisted in the "all volunteer" US Air Force. He worked as a maintence supervisor, obtained an MA degree in English Literature, and began teaching composition and technical writing at the USAF Academy. He has taught at the AF Institute of Technology, the US Naval Academy, Wright State University, George Washington University, and the University of Colorado. In addition to traditional courses in literature and literary criticism, he developed cross disciplinary courses in Science and Literature, Bible as Literature, and Managerial Communication. He has a PhD in Higher Education Administration, with a focus on Business Administration. Prentice Hall published his text Managerial Communication: Bridging Tehory and Practice. His recent work includes comunication theory as the underlying basis of management, leadership, and teamwork. He has also expanded his theoretical base to include artistic creation and art criticism.

Ref: I08P0459