The Role of Communication in Shaping Group Cohesion in the Organization

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This paper discusses on interpersonal communication skills among workers in an organization, and whether the factor could affect group cohesion. Although communication skills serve as an important element in today’s organizations, many individuals seem to encounter some level of difficulty dealing with it. Studies have proven that cohesive workgroups directly contribute to overall organizational performance and productivity. As such, this paper aims to analyze whether cohesion could be achieved by having good communication skills among the workers themselves. A set of questions were given to faculty members of a Malaysian university to study on how well they communicate as a group and how well they feel the group fared in reaching group goals. Their communication skills were tested based on the building blocks of listening, feedback, questioning and responding. These attributes are then compared with their level of closeness with the faculty members. This paper finally recommends some areas for further development.


Keywords: Organizational Communication, Interpersonal Communication, Group Cohesion
Stream: Psychology, Cognitive Science and Behavioural Sciences
Presentation Type: Virtual Presentation in English
Paper: A paper has not yet been submitted.


Syarifah Nurleyana Wafa

Lecturer, Faculty of Creative Multimedia, Multimedia University
Cyberjaya, Selangor, Malaysia

Sy. Nurleyana Wafa is a lecturer at the Faculty of Creative Multimedia of Multimedia University, Malaysia. Obtained a Bachelor’s Degree in Multimedia, her interests range from media studies, branding, advertising, graphic and multimedia design. As she obtained her Master’s Degree in Corporate Communications, her interest expanded into communication studies as well. She is constantly producing creative works locally and is always looking for opportunities to gain more experience in her field.

Ref: I08P0817