The Role of Communication in Shaping Group Cohesion in the Organization
This paper discusses on interpersonal communication skills among workers in an organization, and whether the factor could affect group cohesion. Although communication skills serve as an important element in today’s organizations, many individuals seem to encounter some level of difficulty dealing with it. Studies have proven that cohesive workgroups directly contribute to overall organizational performance and productivity. As such, this paper aims to analyze whether cohesion could be achieved by having good communication skills among the workers themselves. A set of questions were given to faculty members of a Malaysian university to study on how well they communicate as a group and how well they feel the group fared in reaching group goals. Their communication skills were tested based on the building blocks of listening, feedback, questioning and responding. These attributes are then compared with their level of closeness with the faculty members. This paper finally recommends some areas for further development.
Keywords: Organizational Communication, Interpersonal Communication, Group Cohesion
Syarifah Nurleyana Wafa
Lecturer, Faculty of Creative Multimedia, Multimedia University